Lesson Policy
At Warren Music Academy, consistency is essential for meaningful progress. Our lesson policies are
designed to balance flexibility for families with fairness to our teachers, while keeping learning steady
and predictable for students.
This page explains attendance expectations, make-up lessons, cancellations, and withdrawals so
everyone knows what to expect.
Attendance & Lesson Consistency
Weekly lessons are scheduled at the same day and time each week. That time is reserved exclusively
for the student, and our instructors commit to being present and prepared for every scheduled lesson.
Consistent attendance is one of the most important factors in student progress.
When Make-Up Lessons Are Provided
Make-up lessons or video lessons are offered only for true emergencies, including:
• Serious illness
• Family emergencies
• Unexpected situations beyond your control
When possible, we will:
• Schedule a make-up lesson, or
• Provide a personalized video lesson covering material from the missed week
If neither option is possible, a lesson credit will be applied.
What Does Not Qualify for Make-Ups or Credits
The following do not qualify for make-up lessons or credits:
• Homework or school projects
• Sports, games, or extracurricular conflicts
• Choosing not to attend a scheduled lesson
• Forgetting a lesson or scheduling conflicts
Because lesson times are reserved exclusively, missed lessons cannot be reassigned to other students.
Teacher Cancellations
If a teacher must cancel a lesson, we will make every effort to arrange:
• A make-up lesson, or
• A video lesson
If neither option is possible, a lesson credit will be issued for that lesson.
This applies even during five-week months.
Video Lessons
In certain situations, video lessons may be offered as an alternative to in-person instruction. These
lessons are designed to maintain continuity and provide meaningful guidance when an in-person lesson
is not possible.
Withdrawals
Students may withdraw at any time.
Please note:
• Tuition is not refunded for unused lessons
• Withdrawals are best timed at the end of a month
• We appreciate 30 days’ notice when possible so the lesson slot can be offered to another student
Clear communication helps us support both families and instructors.
Billing & Cancellation
- Lesson enrollment and monthly tuition continue until cancellation is formally requested by the student or parent.
- Non-attendance, schedule changes, or a student choosing to stop attending lessons does not automatically cancel enrollment or billing.
- To stop future charges, cancellation must be communicated directly to Warren Music Academy. Once cancellation is received, all future billing is stopped.
- Lessons remain available and reserved for enrolled students unless cancellation is requested.
- If you have any billing questions or believe a charge was made in error, please contact us directly and we will address it promptly.
Our Philosophy on Policies
Our policies are not designed to be rigid or punitive. They exist to:
• Support consistent learning
• Respect the time and livelihood of our teachers
• Create a stable, fair environment for all students
When questions arise, we encourage open communication. Our goal is always to work with families in
a reasonable and supportive way.
If you have questions about lesson policies, please contact us.